Knowledge base

• • Orders, Shipping, and Delivery

    • Do you have local will-call pickups?
    • How do I track my order?
    • How do my items get delivered?
    • Where do you ship to?
    • How much is shipping?
    • I received my order but some parts are missing

  • Payments

    • Do you have financing?
    • Why has my payment failed?
    • What type of cards do you accept?
    • What is your payment policy?
    • Do you charge tax?
    • Can I pay via PayPal?

  • Refunds, Cancellations, and Changes

    • When will I receive my refund?
    • How do I return an order?:
    • How do I change an order?
    • How do I cancel an order?

  • Product

    • What is the best tent for a Subaru Outback and how do I mount it?
    • What is the best tent for a Jeep Wrangler and what do I need to mount it?
    • What is the best tent for a 4Runner and what do I need to mount it?
    • What’s your warranty?
    • How do I get replacement parts?
    • Is it normal to have condensation in my tent?

  • Installation

    • How do you install a tent?
    • How do I install the Condor annex?
    • How do I install a tent on a truck?
    • How do I attach my tent to a platform rack?
    • My crossbars are rated to 130 lbs, How can that hold our weight once inside the tent?
    • Where do I find crossbars?

  • Dealers, Sponsorship, and Media

    • I’m interested in becoming sponsored. How can I apply?
    • I’m interested in becoming a dealer/distributor. How can I apply?