Tents: If you cancel your order before we ship out your tent, we will provide a 100% refund minus a $500 cancellation fee. We commit to materials to meet production up to 3 months before we finish any given tent and we plan our material and fabrication pipeline based on order volume so cancellations make this difficult. Once your tent is processed for shipping we are unable to cancel your order. To cancel within this window please contact our support team.
Accessories: You may cancel your accessory order at any time prior to shipping and receive a full refund. If your accessory has been shipped, we accept returns of new, unused items in their intact, original packaging for up to 30 days after your order processing date.